At CD Key Vault, we strive to ensure complete customer satisfaction with all our digital product keys. This policy outlines the terms and conditions regarding our exchange and refund process for purchases made on our website. Please note that we prioritize providing exchanges over monetary refunds.
Product Key Validity
All product keys sold on our platform are verified before delivery. However, we understand that issues may occasionally arise.
Exchange and Refund Eligibility
Exchanges are our primary solution for issues with product keys, with refunds provided only in exceptional circumstances. Our solutions are available under the following specific conditions:
- Invalid Product Keys: If the product key you received does not work or is invalid when attempting activation.
- Duplicate Keys: If you receive a product key that has already been used or activated.
- Technical Incompatibility: If the product key is incompatible with your system despite meeting all stated system requirements.
- Key Not Matching Description: If the product key you received is for a different product or version than what was advertised and purchased.
Exchange and Refund Exclusions
Exchanges and refunds will not be provided under the following circumstances:
- Change of mind or no longer needing the software/product.
- Purchasing the wrong product key by mistake.
- Issues related to the software itself rather than the activation key.
- Requests made after the 7-day contact period has expired.
- If you have already successfully activated the product key.
How to Request an Exchange or Refund
- Contact Within 7 Days: Please contact our support team within 7 days of purchase.
- Provide Information: Include your order number, email address used for purchase, and a detailed description of the issue.
- Verification Process: Our support team will verify your claim and the status of the product key.
- Resolution: If your claim is verified, we will:
- Primary Solution: Provide a replacement product key
- Secondary Solution: Process a refund to your original payment method only if a suitable replacement cannot be provided
Processing Time
- Exchange requests are typically processed within 1-2 business days after approval.
- In the rare cases where refunds are processed, they may take 3-5 business days after approval.
- After processing, funds may take an additional 5-10 business days to appear in your account, depending on your financial institution.
Contact Information
For all exchange and refund requests and inquiries, please contact our support team at:
- Email: support@cdkeyvault.com
Policy Modifications
We reserve the right to modify this Returns and Refunds Policy at any time. Changes will be effective immediately upon posting to our website.
Last Updated: May 14, 2025