At CD Key Vault, we provide high-quality, affordable digital product keys. Because these keys are digital and single-use, we operate a replacement-only policy. This guide makes it easy to understand how we handle key issues.
❌ Why No Refunds?
Digital keys are unique codes controlled by software providers. Once delivered, we cannot verify whether a key has been used or activated. Traditional refunds are therefore not possible.
✅ Instead, we provide replacement keys for keys that are invalid or defective.
🛠️ When Can I Get a Replacement?
You can request a replacement if your key:
- Is invalid and cannot be redeemed
- Is damaged, corrupted, or incomplete upon delivery
📩 How to Request a Replacement
- Email us at support@cdkeyvault.com within 7 days of purchase
- Include:
- Your order number
- The product name
- A detailed description of the issue
- Our team will review your request and send a replacement key promptly
⏳ Most replacement keys are delivered within 24–48 hours.
⚠️ Situations That Don’t Qualify
We cannot replace keys if:
- The key has already been used or activated
- The issue is due to incorrect installation, misuse, or failure to follow instructions
- The problem comes from platform restrictions or third-party providers outside our control
💡 Tips to Avoid Key Issues
- Keep your purchase confirmation email until the key is successfully redeemed
- Follow all installation instructions carefully
- Contact support immediately if you encounter a problem
🔄 Why Replacement-Only?
This policy allows us to:
- Provide fast, efficient support
- Protect the integrity of digital keys
- Avoid disputes over key usage
Think of it as a “new key guarantee”: if your key doesn’t work, we’ll provide a fully functioning replacement.
💬 Our Support Commitment
We promise to:
- Respond promptly to all inquiries
- Verify key issues thoroughly but efficiently
- Provide replacement keys whenever eligible
📌 Acceptance of Policy
By purchasing from CD Key Vault, you agree to this replacement-only policy. Thank you for understanding the nature of digital keys and trusting us as your provider of affordable, high-quality product keys.